I. Core Logistics Framework
- Timeliness and process
Processing period: 15-30 working days (counting from the completion of payment, excluding legal holidays in North Macedonia)
Glass/ceramic cups: An additional +3 days of enhanced packaging time
Smart cup (including electronic components) : It needs to pass the customs electronic equipment inspection
Visualization of the logistics stage
mermaid
Copy
graph LR
A[Quality Inspection at Skopje Warehouse] –> B[Land Transportation from the Balkans to Piraeus Port, Greece]
B –> C{Destination}
C –> [EU] D[GLS Cross-border Trucking]
C –> North America/Asia E[Mediterranean Sea Freight + Local Delivery]
- Regional distribution plan
Regional carrier characteristic tariff policies
North Logistics MK in the Balkan Peninsula: Direct DDP (including VAT) within 3-5 working days
The declaration value of the EU DPD Classic Express customs clearance channel ≤150€is tax-free
The special air cargo hold for fragile items of Aramex International in the Middle East/North America requires the prepayment of customs duty deposit
Ii. Must-read Terms for Consumers
- Special circumstances handling
Fragile item protection
When receiving a damaged package, please take a photo at the time of signing for it
Six photos of the unopened outer packaging
② A clear close-up of the express delivery waybill
Send to improve@escmarkcup.com within 48 hours
Customs assistance
Provide the electronic version of the North Macedonia Certificate of Origin (COO)
CE certification documents for smart cups are available upon request
- Disclaimer
We will not be held responsible for the delay in customs clearance caused by the incorrect HS code provided by the buyer
Religious-themed custom cups may be subject to import restrictions in some countries (such as the Middle East)
Iii. Customer Support System
📧 Logistics emergency channel: improve@escmarkcup.com (with the subject line marked [cup transportation])
🌐 Online tracking: Log in to the official website, enter order number +SKU last 4 digits verification
🛡️ dispute resolution: May file with the E-commerce Department of the Ministry of Economy of North Macedonia (order numbers starting with MKD- are required)